Effective date: July 29, 2023
A refund can be claimed only within 30 (thirty) days after the date when the purchase have been made. If this refund period has expired before you made a request for a refund, we will not be able to provide you with a refund.
All the cancelled orders are to be refunded within 30 days from the request, provided the request meets the guidelines in our refund policy.
Certain restrictions may apply. For more information regarding our refund policy, please see below.
Please contact us via email at [email protected] to arrange your refund. Refunds only apply to orders made directly from our website.
To check your refund's status, please contact us via email at [email protected].
Please note, that all payment transactions made using digital payment systems are processed through the respective payment service providers and not Us, and so we are unable to control their work. Please consult the refund policy terms of the respective payment systems you have used for payment transactions, as appropriate.
While our refund policy is to allow users to cancel their orders for pet care expert’s report for any reason until the date of receipt of the report, we must also protect our experts from fraud and provide them a reasonable payment schedule. Payments are sent to our experts after the expiration of the cancellation term, so we will not process refund requests received after the refund window.
If you have any questions about ourCancellation and Refund Policy, please contact us: